Telework at VA

1. Download Cisco AnyConnect VPN Client - File.org - We Help ...
2. R/Cisco - Cannot Connect To This Gateway Please Choose ...
3. Why Cisco Anyconnect Not Connecting
4. Cisco AnyConnect VPN Client

Download Cisco AnyConnect VPN Client - File.org - We Help ...

Open the AnyConnect Client, and where you see the Network written, right click on it. Click on “Connect only to current Network”. Cisco AnyConnect Client; Solution 5: Try an Alternate Connection. At times, the internet connection that you are using might have some restrictions or might not be working properly which is causing the issue. In the preshared key field, enter your preshared key. On a Cisco PIX firewall used in conjunction with the concentrator, use the command isakmp key password address xx.xx.xx.xx netmask. Oct 25, 2011 In order to resolve this issue, always try to map the DNS URL to connect to one specific VPN gateway only. MAC OSX 10.6.3 is Unable to get to Internet When you use the AnyConnect on a MAC machine, you can access the Internal Corporate network but you are unable to browse to the Internet. AnyConnect was not able to establish a connection to the specified secure gateway. Please try connecting again. The VPN client driver encountered an error. Please restart your computer or device, then try again.

Telework is governed by VA Handbook 5011/26/31 Part II Chapter 4.
Employees working with their supervisor would need to determine telework suitability and eligibility to telework. Once determined telework eligible the employee would need to fill out VA Form 0740 Telework Agreement, the Telework Notification Letter – Employee Eligible to Telework, and you will need to complete Talent Management System (TMS) training as follows:

• All managers must complete TMS Course VA1366994 — Telework Training Module for Managers.
• All employees requesting telework must complete
• TMS Course VA1367006—Telework training module for employees
• TMS Course VA10176—VA Privacy and Information Security Awareness and Rules of Behavior
• TMS Course VA10203 Privacy and HIPAA Training

Additional information on telework can be found Office of Human Resources Management Telework webpage ( only available while on VA's internal network) and OPM’s Telework website.

VA Remote Access

VA Handbook 6500 identifies the compliance requirements for VA remote access users.

VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat. The CISCO RESCUE VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops. Users would still need to request remote access and have their remote access accounts enabled for use with either CAG or RESCUE.

You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).

R/Cisco - Cannot Connect To This Gateway Please Choose ...

Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible. If you require technical support, please reference the FAQs and other supporting documentation found at https://raportal.vpn.va.gov or contact the Enterprise Service Desk (855) 673-4357.

Software, supporting documentation, FAQs and general information are hosted at the VA’s Remote Access Information and Media Portal. Please ensure you have Transport Layer Security (TLS) 1.1 enabled on your web browser before attempting to access this site. To enable TLS within Internet Explorer: Select ‘Tools’, then ‘Internet Options’, then the ‘Advanced’ tab. Enable the checkbox for ‘Use TLS 1.1’ (found towards the end of the list).

How do users or facilities request equipment if they require VPN access?

1. Click the “Your IT” Icon on your desktop or go to YourIT Services ( only available while on the VA’s internal network)
2. Click “Make a Request”
3. Click “Computer Services,” under categories
4. Click on “OIT Equipment and Software”
5. Complete all required fields.
6. Tag request for COVID in “Justification,” field

If you do not require VPN, use the CAG process.

Why Cisco Anyconnect Not Connecting

Cisco AnyConnect VPN Client

After connecting to the VPN client, Internet connectivity stops working (including network shared drives). The network connection may show up as 'Local Connection Only.'

These steps are adapted from: http://msdynamicstips.com/2011/06/27/vpn-connection-disconnects-internet-connection/.
On Windows 7:
1. Click on the Start button.
2. In the search box, type ncpa.cpl. Press Enter.
3. The Network Connections window should open. Right click on the Cisco AnyConnect Secure Mobility Client Connection. Click on Properties
4. Select the Networking tab.
5. Select Internet Protocol Version 4 (TCP/IPv4) from 'This connection uses the following items.'
6. Click on Properties. Click on Advanced. Make sure there is nothing listed under Default gateway using the Remove button to remove any that are there.
7. Close the Network Connections window. Attempt to connect to the VPN and then the Internet.
Windows 8, 8.1, 10:
Instead of using the Start button, begin with the Search tool. The rest of the Windows 7 steps will work for Windows 8.

A customer did submit this tidbit:

My computer had a software named Connectify which is used for creating ad-hoc. And in the adapter settings there was an option regarding connectify. I disabled it and everything worked fine.

Technology Services note: Any software that allows you to share your computer's network connection with others will interfere with the VPN. Uninstall or disable the software, reboot your computer, and try the VPN again.